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ForumRead Message
| Subject: | Checking Account Fiasco |
| Date: | Thursday, January 05, 2006 |
| Name: | C. Faison |
| Message: | We opened a checking account at Credit du Nord in Antibes about 8 months ago. To date, we have not received a checkbook, bank card or any other way of accessing our money. Our "bank counselor" (and I do use that phrase lightly) refuses to answer our emails or letters requesting a checkbook. We have contacted our mortgage banker who agreed to help us, and also an affiliate bank in Albi. They have tried reasoning with the counselor, but to no avail. What recourse is open to us? All of our utilities and mortgage is tied to this account - otherwise I would immediately close it out. |
Replies Posted 3.
| Name | Lori |
| Message |
We are also required to pick up our check book AT the bank - bankcard too. If we do not pick it up within 2 weeks, it is returned to the distribution point. And, we are not notified of the arrival of the checkbook unless we go online to see our account - where the arrival is noted.
Getting responses from ANY French institution via email is practically impossible ( I did say practically ). Getting phone response is bad at best. Just keep trying. Good luck |
| Name | carol |
| Message | Actually, we DID appear in person at an affiliate bank he directed us to (near our home). He said he would send the bank card and checkbook to them and we could sign the requisite papers there. We showed up at the scheduled time but, guess what - he hadn't bothered to send the items like he said he would. The banker at the affiliate bank called him in our presence. He apologized profusely and promised to mail the items to us in the U.S. (which, of course, he didn't). |
| Name | John |
| Message | Our bank (BNP) required us to show up in person to pick up checks and bank cards. But our personal banker made that very clear to us when we opened the account, and she has been very responsive on email and by post (especially for someone French). Maybe we're just lucky. It has been our experience that personnel in many pure-French companies don't bother to respond unless they have something new to say -- unlike Americans who are likely to at least acknowledge receipt. Perhaps your banker thinks he's already made it clear that you must appear in person and wonders why you keep bothering him! |
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